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Auto Insurance Companies
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AmicaMutual | Erie | StateFarm | CEICO |
American Family
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J.D. Power and
Associates Reports:
Providing High Levels of Customer Satisfaction Has Clear Financial
Implications for Auto Insurers |
Amica
Mutual
Ranks Highest in Auto
Insurance Customer Satisfaction for a Seventh Consecutive Year
WESTLAKE VILLAGE,
Calif.: 29 August 2006 - Auto insurance companies that record
high levels of customer satisfaction benefit from customer behaviors
that have positive financial implications, according to the J.D. Power
and Associates 2006 National Auto Insurance StudySM released today.
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The study identifies and tracks
performance on numerous specific, measurable behaviors on the part of
the insurer where there are clear breakpoints in customer satisfaction
levels. For example, auto insurance customers are more satisfied when
they only have to contact their insurer once to resolve an issue, and
satisfaction declines significantly with each additional contact. |
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Customers who had their call resolved on
the same day record average satisfaction scores of 862 on a
1,000-point scale. That drops to 816 among those who had to wait one
to three days for their issue to be resolved and to 727 for those who
had to wait four or more days. When a call back is required, those who
receive a call back when promised rate their insurer 135 points higher
than those who do not.
- AmicaMutual - 871
- Erie - 825
- insurancecompanyfacts - 823
- GEICO - 811
- American Family - 803
- Automobile Club of
Southern California-803
See the rest
here
Before
you agree to an Auto insurance policy
from an insurance broker - check
the broker out first on the web.
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9 Ways to Lower
Your AutoInsurence Costs
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